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VI. Contact form and e-mail-contact

1. Description and scope of data processing

On our website, you can find contact forms which can be used for electronic contact. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. At the time the message is sent, also the following data is stored:

1. the IP address of the user
2. date and time of registration

Alternatively, it may be possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted by e-mail will be stored.

With the "Ask Us" („Fragen Sie uns“) forms, the data is forwarded to OCLC (USA), who stores the data on a trustworthy server. The transfer takes place on the basis of the "standard contractual clauses for the transfer of personal data from the Community to third countries" of the European Union (Article 93 para. 2 GDPR). You can contact us to view the corresponding contract. Contact info@sbb.spk-berlin.de .

2. Legal basis for data processing

The legal basis for the processing of data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

The legal basis for processing the data processed in the input mask is Art. 6 para. 1 lit. a GDPR, if the user has given his consent. The legal basis for storing your logfile data is Art.6 Par.1 lit. f GDPR, see above. (logfiles) The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f GDPR. If the e-mail contact aims for the conclusion of a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

3. Purpose of data processing

The processing of the personal data from the input mask serves us only get in contact with you for the  respective service. In the event of contact by e-mail, the legitimate interest lies in the necessity of processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems, see above. (logfiles)

4. Duration of storage

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. In the case of the contact form "Ask us" („Fragen Sie uns“), the personal data you provide will remain stored on the server until the entire session is deleted. This does not apply to the data entered in the "Name" and "E-mail address" fields. The latter are automatically deleted from the server after 90 days.

The data sent via other contact forms or by e-mail will be deleted when the conversation with the user is finished. The conversation is terminated when it can be inferred from the circumstances that the facts in question have been finally clarified.

The additional personal data collected during the sending process will usually be deleted at the latest after a period of seven days, see above. (logfiles)

5. possibility of objection and elimination

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. All personal data stored in the course of contacting us will be deleted in this case.

In this data protection declaration you will find further information on important aspects, see table of contents.