and the library’s telephone service across both buildings is at the centre of this area of activity. Staff members from the subject area as well as from other departments and sections of the library are involved [...] authorisation of users and the provision of literature as well as for lending in the libraries’ reading rooms, also lending books for offsite use and all activities related to these. In addition both subject [...] and unhindered in the library buildings and have a pleasant research environment. Improvements and innovations introduced in this context benefit everyone, thus enhancing the library's overall quality and