General Terms of Delivery

Unless the contracting parties have expressly agreed otherwise, the present General Terms of Delivery shall apply.   

Placing of orders

• Please quote our order number, e.g. IIAMN14013026 on any communication and records.
• Please send us the latest edition of the book ordered, unless expressed otherwise. We usually note in our orders if another edition is acceptable for us; this applies for antiquarian orders too. Please contact us before delivery if you have any questions. In case of a continuation order of multivolume works, please contact us before delivery of a new edition (either of a single book or the complete set).
• We usually prefer a hardback edition, unless otherwise noted.
• For any order not handled within 24 months, it will be understood that the order is cancelled.

Further inquiries / information

• We would like to ask you to send further inquiries and information regarding our orders by preference via e-mail using the following e-mail addresses
  Single / individual orders
  Continuation orders
  Periodicals Processing

• Please do not send information regarding our orders until the first reminder is sent.
• However we ask for immediate notification, if delivery is not possible; possible reasons e.g. not available in booktrade or not published.

• If any of the conditions below exists, please contact us before delivery to make sure that we agree to the conditions, if

• there is a difference in essential details of the order or the item ordered; possible reason e.g. the ordered items are parts of a continuation, journal or a serial not mentioned in the order.
• you receive a duplicate order, not labelled as "Mehrfachex." or "added copy"
• the price, including for antiquarian acquisitions, differs as follows:
• Order without indication of price (€ 0,01):
  Query if the delivery price is € 70,00 and more
• Order with indication of price:
  Query if the delivery price exceeds the price quoted in the order by more than 20 per cent and the price is € 70,00 and more

• Please don’t hesitate to contact us at any time, if you have any questions concerning our orders.

Antiquarian acquisition

• We ask for antiquarian acquisition if the ordered title is out of print.

• We expect antiquarian books to be delivered
• in as good a condition as possible with a well-balanced price-performance ratio; please inquire if the price exceeds the price agreement specified above,
• with a clear and verifiable ownership structure / provenance,
• in the edition we ordered - usually we note in our orders if another edition is acceptable for us. Please contact us before delivery if you have any questions.

• We ask vendors to keep a search list if an antiquarian acquisition is not possible. Titles on the search list should be checked regularly for availability with the maximum of 24 months after order date.
• Please let us know when you put a title on the search list so we won’t claim these titles.
• For any order not handled within 24 months, it will be understood that the order is cancelled. We ask for notification concerning cancellation.

CD-ROM

• Orders for CD-ROMs (also as supplements to books) contain the following note:
  "Single user network licence / Technical requirements: Ability to run in a MS Windows 2008 Environment with Terminal Services / Installation on a network drive"
  This means that we ask for a networking licence and therewith for the permission to install the CD-ROM onto a server, so that accessing is possible from any PC inside the library (also via WLAN for authenticated users) but only from one user at a time. In this case please make sure to mention NETWORKING LICENCE on your invoice.

• Please contact us before delivery to make sure that we agree to the conditions:

• if there is no networking licence available
• if networking licence is only available for an extra charge
• if a single user networking licence allows access only from one special PC

Accounting

• A single invoice in duplicate is required to be enclosed in each book.

• Invoices must quote:

• ordering department of the Berlin State Library e.g.: IIA
• our order number e.g.: IIAMN14013026
• bibliographical short title
• bank connection
• VAT-No. of the Berlin State Library (see below) and of the vendor, if applicable
• VAT-rate, discounts, extra charges, delivery charges, if applicable

• If possible invoices should quote:

• "Vereinnahmt unter den jeweils angegebenen Zugangsnummern in den Akzessionsjournalen"
• "Sachlich richtig"
• our budget code e.g.: 1e3e
• type of order e.g.: "fest"/"zur Forts." / standing order
• invoice number in addition as barcode
• invoice date in addition as barcode 

• Within the EU we request VAT-exempt intra-community delivery.
  Our VAT-No.: DE338204900

Returns

We reserve the right of return without query in following cases:

• mistakes caused by distributor, e.g.: wrong title, duplicate delivery, defective binding,
• delivery of defective copies, e.g.: missing pages / damaged block.        

Last update: July 2014